Frequently Asked Questions
How do I report a claim?
To speak with a knowledgeable claim professional to report your claim,
please call Travelers toll-free claim reporting number, 1-800-CLAIM33
(1-800-252-4633), 24 hours a day, 365 days a year. The faster you
report your claim, the sooner we can get you back on the road.
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How do I locate a Travelers claim office?
You can locate a claim office on-line by going to the Claim Services
home page and clicking on "Find
a Claim Office." Search
by state or by service center to get more information, including
a toll-free number and mailing address.
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Will Travelers notify my agent after I file my claim?
Yes. Your agent will be notified and given the details of your loss
shortly after you speak to a Travelers claim professional.
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What information do I need to report my claim?
Depending on the type of claim you are reporting, different information
will be needed. Typically, however, the kind of information we will
ask for includes:
- Date of accident
- Description
of accident
- Description
of injuries
- Vehicle information
for other driver(s)
- Damage to the
vehicle(s)
- Name and phone
number of any witnesses
- A police report,
if filed
When you call 1-800-CLAIM33 to
report your loss, Travelers claim professionals are trained to capture
complete and accurate information so you can feel confident that
the details of your loss will be obtained. And remember, the sooner
you call Travelers to report your loss, the sooner we can help you
get back on the road.
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I don't have all the information needed to report my claim. What should
I do?
You should report your claim to Travelers as soon as possible, even
if you don't have all the necessary information. The faster you report
your claim to us, the sooner we can start handling your claim. You
will also be in contact with your claim representative throughout the
entire claim process so you can always update or change information.
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How can I find information about my claim?
You can find information regarding your claim on-line. Just click on "My
Claim Info" on the Personal Claim Services home page. This site
will give you access to your claim details, including your claim handler's
name and telephone number.
In order to use this service, you will need the following information:
- Your Travelers
claim number (a seven digit number given to you when the claim was
reported)
- Your date of
loss (the date your loss occurred)
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How long will it take to settle my claim?
The first step is up to you. The faster you report your loss to Travelers'
toll-free claim reporting number, the faster we can begin handling
your claim without delay. Each claim is different and therefore the
length of time needed to settle your claim depends on many factors.
The type of claim, severity of the damages and other circumstances
will all determine the time it will take to settle your claim. Your
Travelers claim representative will help you through each step of
the process and can answer any questions you have about your claim.
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What should I do if I have an auto accident?
- Move out of the
way of traffic and turn on your hazard warning lights.
- Call the police
even in a minor accident. If someone is injured, request medical
assistance. If fire is involved, request fire department aid.
- Do not discuss the accident with anyone other than the police or your Travelers
representative.
- Exchange necessary
information with the other driver(s). Be sure to write down the other
driver's name, address, phone number, license plate number and insurance
information. Also write down the contact information of all witnesses.
- Report the
accident to Travelers as soon as possible. Call 1-800-CLAIM33
(1-800-252-4633).
The faster you report your claim, the sooner we can get you back
on the road.
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Do I need to file a police report?
Yes. You should contact the police even in a minor accident. In many
cases, a police report is required when reporting a claim.
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What proof do I need that property was stolen from my vehicle?
Any of the following: receipts, owner's manuals, warranty card, appraisals,
photographs, or boxes that the items came in, will be best to support
your claim.
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What is a deductible?
A deductible is the amount that you agree to pay as your part of the
loss. The insurance company pays for the amount over the deductible
if it is a covered loss. For example, if the covered claim is $2,000
and your deductible is $500, you pay $500 and your insurance company
pays the $1,500 balance.
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Will you pay for a rental car while repairs are being made to my vehicle?
If you have purchased Rental Reimbursement Coverage, we will reimburse
you for a rental car up to the limits as explained in your policy.
If you choose to
use our Direct Auto Repair Service, many of our approved auto shops
offer on-site rental car arrangements with free rental car delivery
for your convenience.
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What is Travelers Direct Auto Repair Service?
Travelers Direct Auto Repair Service offers you a fast and convenient
way to handle your auto repairs. If you choose to use this service,
we have a network of over 2,000 shops countrywide that are authorized
to begin repairs to your vehicle immediately. You don't need to get
any estimates, and there is no extra paperwork to complete. After
the repairs are completed, you will receive a limited lifetime warranty
that covers any defects in workmanship for as long as you own the
vehicle.
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Can I have original equipment manufacturer (OEM) parts in the repair
of my vehicle?
We will generally authorize the use of Original Equipment Manufacturer
(OEM) parts in the repair of your vehicle. In the event that non-OEM
parts are used, we will work with the shop to ensure that the repairs
are completed in a satisfactory manner.
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I have a cracked windshield. What should I do?
Travelers has a network of over 5,000 approved auto glass shops in
our TravGlass program that can come to your home or office to repair
or replace your damaged auto glass. You'll receive a national warranty
and a 100% satisfaction guarantee, and Travelers will handle payment
directly with the shop. If you have a chip or ding that does not
require replacement of the glass, Travelers will waive your deductible,
and the repair will be completed free-of-charge.
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What should I do if the accident was not my fault?
Regardless of who was at fault, you should call Travelers and let us
know of the accident. This will ensure that all of your interests
are protected if you need medical attention or repairs made to your
vehicle. You can also call your Travelers agent if you have any questions.
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Whom can I call if I have a question about my claim?
Contact your Travelers claim representative if you have questions about
your claim. Another important source of information is your Travelers
agent, who will gladly assist you with any questions.
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