Auto Repair
Auto
Glass
Direct
Auto Repair Service Information
Why
use our direct auto repair service
After an accident you expect your vehicle to be repaired promptly, by
a conveniently located, quality repair shop. Unfortunately, the burden
is often on you to find your own shop, obtain several repair estimates,
and trust the shop you selected to provide quality repairs and guaranteed
workmanship.
Travelers direct
auto repair service offers you another option - a network of conveniently
located repair facilities that offer a limited lifetime warranty for
as long as you own the vehicle. We'll handle the details and paperwork
so you can get back on the road.
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How
our direct auto repair service works
- Report your auto
damage claim to our toll-free claim reporting number: (800) CLAIM33
/ (800) 252-4633, 24 hours a day, 7 days a week.
- A customer service
representative will take all the necessary claim information to set
up your claim.
- If you have not
chosen a repair shop to complete the work, our customer service representative
can provide you with a list of several auto repair shops within our
direct auto repair service network.
- If you choose
a repair shop within the network, the shop is authorized to begin
repairs to your vehicle immediately.
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Choosing
an auto repair facility
A listing of all approved auto repair shops is available on this web
site. Just click on "Find a Repair/Glass Shop" on the Claim
Services home page. You can search by shop name or location and many
shops provide driving directions. Your Travelers agent can also provide
a listing of shops close to your home or office.
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Warranty
information
If you choose to have your auto repairs completed by one of our approved
auto repair shops, you will receive a limited lifetime warranty that
covers any defects in workmanship for as long as you own your vehicle.
Of course, you always have the option to select your own repair facility,
however, the warranty is offered only at one of our approved auto repair
facilities.
If you experience
a problem with a completed repair, please contact your Travelers claim
representative for assistance. The claim representative will work with
you and the shop to resolve any issues related to your loss.
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Rental
car information
Many of our approved auto repair shops also offer on-site rental car
arrangements and free rental car delivery. Please ask the shop for more
information on this service.
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Auto
Glass Claim Service Information
Why
use our auto glass claim service
The average driver experiences auto glass damage only once every seven
years. So, it's no surprise you may not know where to turn to get fast,
hassle-free, auto glass repair service. Travelers has a network of over
5,000 premier auto glass shops that can come to you to repair or replace
your damaged auto glass. You'll receive a national warranty and a 100%
satisfaction guarantee, and Travelers will handle payment directly with
the shop.
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How
our auto glass claim service works
- Report your auto
glass claim to our toll-free claim reporting number: (800) CLAIM33
/ (800) 252-4633, 24 hours a day, 7 days a week.
- A customer service
representative will take all the necessary claim information to set
up your claim.
- If you have not
chosen a glass shop to complete the repair or replacement, our customer
service representative can provide you with a list of several auto
glass shops within our auto glass repair service network.
- If you choose
a repair shop within the network, the shop is authorized to begin
work immediately.
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Choosing
an auto glass facility
A listing of all approved auto glass shops is available on the Travelers
web site. Just click on "Find
a Repair/Glass Shop" on the Claim Services home page. Your Travelers
agent can also provide a listing of shops with driving directions available
for many locations. For your convenience, repairs can be completed at
your home or office.
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Warranty
information
Our approved auto glass providers offer a national warranty and a 100%
satisfaction guarantee.
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Chips
and dings
If you are a Travelers policyholder and have a chip or ding that does
not require replacement of the glass, Travelers will waive your deductible
and the repair will be completed free-of-charge.
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